Customer Support is the most tiring and time-consuming task, which impacts significant cost of running a business. Thanks to Artificial Intelligence, businesses no longer need to manually reply to their customers. There are some literally good AI Tools that can automate Customer Support and save your operating cost and workforce.
In 2025, you no longer need a massive team to deliver quick, 24/7 support for your customer. With the right AI customer service software, you can automate chats, emails, and even voice calls.
Now, you might be thinking:
"Aren’t AI tools expensive and hard to use?"
The answer is NO.
There are free and affordable AI tools that are surprisingly good at automating customer support — even for small businesses.
In this blog, I’ll walk you through 4 of the best AI tools for customer support (including some hidden tools), what they cost, and how they work in real-world scenarios.
Why Use AI Tools for Customer Support?
Before we jump into the tools, let’s answer the “Why do we actually need robotic Customer Support”
Using AI chatbots for customer support simply means:
- You’re available 24/7, even if you’re asleep.
- You don’t need manually handle repetitive questions (like “Where’s my order?”).
- Your team can work for other complex issues.
- Customers get faster responses = happier people.
It’s not just about automation it’s about smarter, more scalable service. That’s the real goal behind automated customer service tools.
List of best 4 AI tools that can Automate Customer Support
1. Zoho Desk – One of Smart Pick for Automating Customer Support
Zoho is a big brand name across the world, and Zoho Desk is one of the most practical AI tools that can automate customer support process easily. No complexity, easy to use, and only cost 4 to 5 dollars a month and $7-$8 for a basic yearly plan. It’s the most reliable and trusted tools as it is already been used by over 100,000 businesses across the globe. You can click here, and read the reviews and rating of Zoho Desk to explore the tool further.
What are the Pros & Cons of Zoho Desk?
| Pros | Cons |
| – Free plan that supports up to 3 agents – Brings email, phone, and chat together. – A robot (Zia) helps answer questions. – Creates a site with FAQs and guides. – Auto-assign tickets – Agents can chat and share notes. – Shows all the reports. – Connects with Zoho and third-party tools easily. | – Free version is limited – Needs better Microsoft tools support |
Best pricing plans for Zoho Desk
Note: All the paid plans offers 14 day trial period, so I recommend to try once and then only select a paid plan.
| Plan | Price (Per Month) | Key Features |
|---|---|---|
| Free | $0 | 3 users, email only |
| Express | $7 (yearly), $9 (monthly) | 5 users, reports, social media |
| Standard | $14 (yearly), $20 (monthly) | 1 brand, help center, more channels |
| Pro | $23 (yearly), $35 (monthly) | Team tools, better knowledge base |
| Enterprise | $40 (yearly), $50 (monthly) | Live chat, 100+ email accounts |
If you’re just starting out, the free plan is a better option for you. I personally liked the Standard plan as it balances smart AI features without being too expensive. You get a lot for that price, especially if you want both chat and voice support features.
2. Tidio – simple, affordable, and easy to use
Tidio is the second most preferred AI tool for handling customer support. If your main motive is to add a chatbot to your website that looks clean and works well, Tidio is one of the best option. The tool is already been used by 300,000+ businesses, which includes small scale and large scale businesses too.
What are the Pros & Cons of Tidio?
| Pros | Cons |
| – It’s easy to set up you don’t need any coding skills. – The AI chatbot (Lyro) answers common questions instantly. – Supports integration with Messenger, Instagram, and email. – You can see what pages people are viewing on your site. – Collect visitor info using forms before starting a chat. | – Add-ons are expensive – Not easy to connect with all CRMs or custom tools |
Pricing plans for Tidio
Note: Tidio offers 7 day trial period before purchasing the paid plans. It is recommended to try the plan once, then only purchase it.
| Plan Name | Price | Features you get |
|---|---|---|
| Free Plan | $0/month | Basic live chat, chatbot with limits, Tidio branding. |
| Starter | $24.17/month | Up to 100 billable chats, no Tidio branding, analytics, automation features. |
| Growth | $49.17/month | Offers up to 2,000 billable chats and advanced features |
| Tidio+ | $749/month | Unlimited chats, custom setup, API access, multilingual support, priority help. |
It’s super beginner-friendly. I’d say the free plan is a nice way to test it out. If you hit the chatbot limit quickly, the Lyro plan is still reasonable and gives a much smoother experience with AI-powered replies.
3. Bland.ai – AI tool for Customer Voice Support
It’s most probable that you might have not heard of Bland.ai, as the company is new in the market. But you will find it amazing, the start-up is already offering AI voice supporting for the Fortune 500 companies. Bland AI offers you AI based phone agents that sound like humans. These AI agents can speak any language and you can start for absolutely free. You can learn more about this tool by clicking here.
Pros & Cons of using Bland AI
| Pros | Cons |
| – Can speak all languages. – Sounds like human. – Automates call like appointment reminders, feedback calls, and even surveys. – Fully customizable and scriptable. | – Limited Handling of Emotional or Nuanced Conversations – Integration complexity (integrating with other software might be complex) |
Also read- How to select best AI tools for business in 2025
Best pricing plans for Bland AI
| Plan | Price (Per Call) | Key Features |
|---|---|---|
| Free | $0 | Includes 10 minutes of free test calls, limited to 100 calls per day, supports real-time interactions, basic filtering, and live call transfers. |
| Custom | $0.09 per minute + additional features | Allows up to 1,000 outbound calls daily, includes all Free plan features, supports scripting, monitoring, and works well for English-only usage. |
| Enterprise | $0.09 per minute (volume pricing) | Designed for high-volume usage with 100,000 calls per day and 20,000 per hour, includes advanced automation, custom voices, and language support. |
It’s a pay-as-you-go model, which I think is great for small businesses. No huge commitment upfront, and you only pay for what you use.
4. Yellow.ai – Automate WhatsApp support and multiple regional language support
Yellow AI, a Californian company and subsidiary of Bitonic Technology is one of the favorite AI tool for customer support among businesses. The company is already serving more than 1000 of clients which includes companies like Dominos, Hyundai, and Sony. They focus on both chat and voice bots for enterprise and mid-size businesses.
Pros & Cons of using Yellow AI for Customer Support Automation
| Pros | Cons |
| – Works across multiple channels including WhatsApp, website, email, calls, social media. – Their bots can switch between English, Hindi, and other regional languages. – Supports Hindi language too. – Competitive and reasonable rates. -Works well with major platforms like Zendesk and Freshworks. | – Some integrations (like with Zendesk) may require developer support. – Chatbot sometimes misses identifying customers, which may affect ticket creation. |
Pricing plans for Yellow AI platform
| Plan | Price | Key Features |
|---|---|---|
| Free | $0 | – Bots: 1 – Channels: 2 (e.g., Website, WhatsApp) – Custom Integrations: 1 – Agent Limit: 2 – Out-of-Box Integrations: Limited – Monthly Tracked Users (MTU): 100 |
| Enterprise | Usage-based pricing | – Bots: Unlimited- Channels: All available (35+ including Slack, Messenger, WhatsApp) – Custom Integrations: Unlimited – Agent Limit: Unlimited – Out-of-Box Integrations: Unlimited – Monthly Tracked Users (MTU): Based on usage |
How can you Automate Support with These AI Tools?
See, I won’t make a fake promise that you can easily automate all the process by yourself. Though all the tools mentioned in this article are beginner friendly, and easy to use, but automation process may require tech support if you’re someone from a non-technical background. But if you want to give a try, here are the steps to follow for automating Customer Support using AI tools.
Here’s a quick breakdown:
Step 1: Start with Your FAQs
What do people ask you over and over again? “Where’s my order?” “How do I cancel?” “What’s your refund policy?” These are perfect for automation.
Step 2: Build Your Bot
Most tools have drag-and-drop Chatbot builders. No tech experience needed, but have to go through the guides. Else, companies offer installation of these AI chatbots & voiceovers. It’s better to take support of the technical team rather doing it all alone.
Step 3: Test and Go Live
Before finally launching your AI Customer Support tool, run a few tests. Ask questions like a customer would ask to the bot. If your bot gives weird answers, refine your FAQ or train it better. The more you refine it, the better it gets.
Step 4: Add Voice or Email Support
If you’re getting lots of calls or emails, consider adding a voice bot (like with Zoho or Bland.ai) or automated email responses.
This is exactly how we set up our own AI tools for customer support and saw almost a 60% drop in repeated tickets.
My Favorite Tool (WHY)
If I am just staring my business, or already have turned into a medium scale industry, I would be preferring ZOHO DESK.
Here’s why:
- Already been used by multiple Large to small scale companies.
- Offers both chat and voice automation features.
- Trusted and reliable with one of the good support feature.
- You can try it for free.
- The pricing plan are totally reasonable in comparison with other tools in market.
Also, I would be preferring BLAND AI too. As the company has already build the users trust and a place in the market. It supports all the languages around the world and not too costly. Even has a free plan, which you can use if you are just a start up.
Tip of the day
Start small. Automate 5–6 common questions first don't try to automate everything.
Final Thoughts
AI isn’t just a fancy buzzword it’s genuinely helpful when used right. Whether you’re on a budget or ready to scale, there’s AI customer service software out there that fits. I’d suggest starting free, see what works, and slowly upgrade. And remember, the goal isn’t to replace humans it’s to support them.
If you need any support in the installation of AI bots, feel free to connect with us.